Refund Policy

Overview

This Refund Policy explains when and how refunds may be issued for purchases made on the Piepow platform. Our goal is to provide a fair and transparent process for clients and companions while maintaining the safety and integrity of the marketplace.

Eligibility for Refunds

• Bookings canceled by the companion or the platform prior to the scheduled start time are eligible for a full refund.
• Client-initiated cancellations may be refundable according to the companion’s stated cancellation window and terms shown at checkout.
• No-shows or cancellations after the session has started are generally not refundable.
• In cases of verified safety violations or policy breaches, Piepow may issue refunds at its discretion.

How to Request a Refund

1. Open the booking in your account and select “Report an issue” or “Request a refund”.
2. Provide a brief description and any relevant evidence (messages, screenshots, or timing details).
3. Our support team will review and respond, typically within 3–5 business days.

Approved refunds are processed back to the original payment method via our payment processor (Stripe). Depending on your bank, it may take 5–10 business days to appear on your statement.

Non-Refundable Items

• Completed sessions or services already rendered
• Fees disclosed as non-refundable at checkout
• Charges resulting from violations of our Terms or Safety Guidelines

Chargebacks

If you initiate a chargeback with your bank while a refund request is under review, our ability to assist may be limited until the chargeback is resolved. Submitting false or fraudulent claims can result in account restrictions.

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